There are some phones that are GPS compatible. You would need to subscribe to a service such as telenav which would provide you with the navigational service for a monthly fee. BlackBerry Devices have BlackBerry Maps which is a navigational system.

BlackBerry devices perform many of the same functions as most smart phones however they utilize software that is unique to BlackBerry devices.

No. We do not have rollover minutes with our service but have a variety of plans so you can choose the one that most closely fits your calling habits.

After one year, you are eligible for the promotional discounts associated with an upgrade. To qualify, you would need to renew the 2 year agreement.

350 KB. Depending on the size/quality of the photo, some of the photos will not be transmitted using MMS. In this case, it may be better to send via email.

In order to provide you with this nationwide service at competitive rates, we needed to make adjustments in certain areas. Many customers have found that 3,000 minutes is more than enough equating to 50 hours of calling.

The time when the call starts would determine whether it was considered nighttime or anytime. If a call started at 6:45 am that lasted until 7:15 am, the call would be considered a nighttime call. If the call started at 6:45 pm and lasted until 7:15 pm, it would be considered an anytime minutes call.

- Nights start at 7:00 PM and end at 6:59 AM.
- Weekends start at 7:00 PM Friday and end at 6:59 am on Monday.

This would depend on the type of phone you have and the network used in that particular country. There may be roaming charges and additional fees when using a cell phone in an International location.

Yes. These calls are counted as domestic. Calls to Guam will be considered International.

We would need documentation that shows you are a tax exempt organization. That can be sent via fax to 888-258-1013.

You can call in so that we can suspend your service. This prevents overages charges as a result of unauthorized use. We will transfer your phone number to the new handset that you purchase.

Service is suspended when payment is not made as agreed. The phone will be restored by making necessary payments. Please note, if your service is suspended, charges are still incurred.

We suggest every 30 days because updates are made to towers and new partnerships are formed daily. We want to ensure you receive the highest quality service possible. We recommend it is done at least quarterly and prior to leaving the area if traveling.

PRL stands for preferred roaming list. This update ensures that the subscriber’s phone is updated with access to service in all areas where coverage is provided. This prevents unnecessary roaming charges. It just takes a few seconds.

We will advise you once you reach 80% of your plan allowable minutes, data usage, or text messaging. A text message alert will be sent to your mobile device. You will not be charged for this message. You will be able to adjust your calling habits or make adjustments in your plan for the following month. You can also review your account information at the “My Account” section of our website.

Unfortunately I can’t provide you with a total cost of your bill since taxes and fees vary based on your city and state. The rates normally do not change from carrier to carrier so it should be comparable to what you are paying now.

International calls are $1.50 per minute with the exception of Mexico and Canada which are at $.40 per minute.

There is a $.99/minute roaming fee in addition to any charges or fees established by the company whose towers we will use?

The first bill includes pro-rated charges for the partial month of service between the date when your service is activated and your first billing cycle. It will also include your first full month of service, and any additional charges associated with your purchase such as activation or shipping fees.

Yes. You will have your call history, data usage, and texting details. This information may be 48 hours delayed.

Yes. You can log into the “my account” section on the Affinity4 website to review your bill?

Yes. Plan changes go into effect on the next month’s billing cycle.

There are four billing cycles; your account will be assigned to one of these cycle:
- 5th
- 12th
- 19th
- 26th

No. Billing cycles are based on the date of sign-up and cannot be altered.

$1.49 per call

- Minutes $.30-$.45 depending on the plan
- Texting $.20 per message domestic, $.27 per message International
- Picture messaging $.25 per message
- Data $2.05/ Mb

Yes, there is a $15 charge to move your telephone number from one handset to another. You would be responsible for purchasing the new handset that you would like to have the telephone number switched over to.

Yes, there is a $15.00 charge to change your telephone number.

Yes. You can change the rate plan at any time with no additional charges. The change will go in effect at your next billing cycle.

There is a minimum of 2 and a maximum of 6 lines.

No. The unlimited plan is the only shared texting plan for customers on a family plan.

At a minimum we need the exact account number as it appears on the current bill, the telephone number being ported, and the 5 digit zip code where the customer lives.

In most cases, there will be just a brief interruption in service while the port takes place. The process can take up to 4 hours to complete.

The porting process requires coordination between the new carrier and the old carrier. Depending on their workload and the systems they utilize, the port could take longer.

Yes. This process is slightly more complicated than the cell phone to cell phone port so it could take 30 days or more to complete that porting process.

It could take from 4 hours to 10 days depending on your carrier. In most cases we are able to complete the porting process in less than 4 hours.

No, there is no charge to port your number.

No. The system will provide the next available number in the area in which the subscriber lives.

Yes. The majority of our subscribers have been able to port their numbers however there may be some special situations where the number may not be portable. We will advise you during the sign-up process if the number can’t be ported?

We will give you a 30 day period in which to cancel without being charged an early termination fee. All charges accrued during that time frame for calls, text messaging, and or data usage will be due upon cancellation. The phone (and any accessories) must be returned in like-new condition and undamaged in its original box. All accessories, printed material and package inserts must be included with the product being returned.

The phone will be sent using standard shipping in 24-48 hours from the time of your order. We will also send you an email that advises you of the tracking number so that you can track the status of the package.

Based on the credit criteria, some customers will require a deposit in order to get service. Others will have no restrictions

A deposit may be required based on the results of the check performed by Experian. We do not have any details however we can provide you with a toll free number to request a copy of the report that was used to make the decision. That number is (888)-397-3742

Yes. The results of the credit check will determine whether or not a deposit will be required.

Yes. If you choose a family text plan for $30, that provides unlimited texting for all lines on the account. You can choose individual plans for each line if you do not want unlimited texting on all lines.

Text messages are limited to 160 alpha numeric characters.

Yes. Text messages can be sent from an email address to your phone. They would be sent to your phone#@vtext.com” (Verizon network only)

This is the messaging that uses a short code. Examples include voting on American Idol, donating in Haiti, or sports fan alerts. These prices are fixed by the company that provides them and we will pass through those charges.

Yes. You can block all text messaging capabilities or just premium text messaging.

Yes. We have individual unlimited plans for $20 per month and unlimited texting on a family plan for $30 per month.

No. We do not offer free mobile to mobile however we can provide you with 1000 minutes of calls to other Affinity4 Wireless subscribers for just $9.99 per month. When you take advantage of our family plan, calls to other members in the plan do not use your anytime minutes.

No. This service will be billed monthly. If there is an existing account with Affinity4, it will be added to that invoice?

You will have to pay upfront if you are purchasing equipment or if a deposit is required. If you are keeping your existing phone (when possible), you will see the charges added to your first invoice?

The fee is currently $35 for an individual line. On a family plan, it would be $35 for the primary line and $25 for each additional line. This may be waived based on promotional offers.

We have a two year agreement.

The early termination fee $175 decreases by $5 for every month that the customer keeps the service. Details will be in the agreement.

We have month to month plans available. You would be required to pay the full price for the handset.

Yes we do have plans that include unlimited calling, texting, and data depending on your service area. We do not have a stand-alone unlimited data plan. We have a variety of plans based on usage but nothing that is unlimited.

Key in your zip code on the site and we will advise if there is coverage in your area.

No. Current FCC rules prevent a carrier from holding the number based on charges due. You can port your number by providing account number, zip code, and telephone number. You would be responsible for working with your current carrier on any balances due.

Yes. As a security measure we do require you call in to activate your phone. We have a very user friendly interactive voice response (IVR) system that will allow you to complete the first steps of this process so you don’t have to speak with a live representative however a live representative will be available to assist during normal business hours.

Yes. We have these plans starting as low as $99 depending on your service area.