No. We have several options for activating your phone. We have a very user friendly interactive voice response (IVR) system that will allow you to complete the first steps of this process so you don’t have to speak with a live representative however a live representative will be available to assist during normal business hours. You also have the option of activating your phone online at www.affinity4.com in the My Account section. You will need your account number if you have not already set up your account online.