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- Do your phones come with GPS?
- If I have a plan with a text message package, do messages roll-over from one access period to another?
- Do minutes and days roll-over from one access period to another?
- What is the maximize size for picture messages?
- Can I use my phone when travelling internationally?
- Are calls to Puerto Rico and US Virgin territories included?
- I am tax exempt. Can you process that request?
- What should I do if my phone is lost or stolen?
- How do I terminate by service?
- What happens if my account is terminated?
- What does suspended service mean?
- Why do I have to do a PRL update every 30 days?
- What is the PRL Update?
- Will I be notified when I exceed my minutes?
- What are the taxes and fees associated with my service?
- Will I be able to make international calls from my phone?
- Will I be able to see my call history in the “My Account” section?
- Can I access my bill online?
- Is there a charge to change handsets?
- Is there a charge to change my telephone number?
- Can I change my rate plan?
- What information is required to make sure the port takes place?
- Will I lose phone service during the porting process?
- Why does it take so long to port my number?
- Can I port my landline to a cell phone?
- How long does it take to port my number?
- Is there a fee to port my number?
- Can I choose the new telephone number I want?
- Can I port my number?
- Why am I not receiving the full text?
- Can I block text messaging on my phone?
- Is there a risk free period?
- How much does shipping cost?
- How long does it take to receive my phone?
- Is there a credit check required to order Affinity4 Prepaid Wireless?
- Do I have to auto-pay for the phone service?
- Can I pay my fees with a debit card?
- When is my monthly payment due?
- Do I have to pay anything upfront?
- How much is the activation fee?
- Is there an early termination fee?
- How do I know I have coverage in my area?
- Does my contract with my current carrier need to be paid before I can switch to your service?
- Do I have to call in to activate my phone?
- Do you have plans that provide unlimited calling, messaging, and data?
There are some phones that are GPS compatible. You would need to subscribe to a service such as telenav which would provide you with the navigational service for a monthly fee.
Yes. Unused messages will roll-over to the next access period.
With our Basic plan, remaining minutes roll-over into the next access period. Days do not roll-over from one access period to another.
350 KB. Depending on the size/quality of the photo, some of the photos will not be transmitted using MMS. In this case, it may be better to send via email.
International calling is blocked. If you require international calling service, please call Affinity4 Wireless Service Customer Care toll free at1- 800-800-7550.
Yes. These calls are counted as domestic. Calls to Guam will be considered International.
We would need documentation that shows you are a tax exempt organization. That can be sent via fax to 888-258-1013.
You can call in so that we can suspend your service. This prevents overages charges as a result of unauthorized use. We will transfer your phone number to the new handset that you purchase.
You may terminate your service at any time. Please call Affinity4 Wireless Customer Service at 1 -800-800-7550. Any balance in your account is not refundable.
If your account is terminated, you will lose your number. A reactivation fee will be required if you choose to re-start your service.
If you fail to maintain a positive account balance, your access to the Service is suspended. You will have 30 days to make a payment on your account. If you do not make a payment, your account will be terminated. Any balance in your account is not refundable.
We suggest every 30 days because updates are made to towers and new partnerships are formed daily. We want to ensure you receive the highest quality service possible. We recommend it is done at least quarterly and prior to leaving the area if traveling.
PRL stands for preferred roaming list. This update ensures that the subscriber’s phone is updated with access to service in all areas where Affinity4 wireless has coverage. It just takes a few seconds.
We will advise you once you reach 80% of your plan allowable minutes, data usage, or text messaging. This will enable you to adjust your calling habits or make adjustments in your plan for the following access period. You can also review your account information at the “My Account” section of our website.
Unfortunately I can’t provide you with a total cost of your bill since taxes and fees vary based on your city and state. The rates normally do not change from carrier to carrier so it should be comparable to what you are paying now.
No, International calls and messages are blocked.
Yes. You will have your call history, data usage, and texting details. This information may be 48 hours delayed.
Yes. You can log into the “My Account” section on the Affinity4 website to review your bill?
There is no charge to move your telephone number from one handset to another. You would be responsible for purchasing the new handset that you would like to have the telephone number switched over to.
There is a $ 15.00 charge to change your telephone number.
Yes. You can change the rate plan at any time with no additional charges. The change will go into effect immediately. You will lose any days that you have on your current plan.
At a minimum we need the exact account number as it appears on the current bill, the account name, the telephone number being ported, and the 5 digit zip code where the customer lives. If you have a PIN number on your current account we will also need that information.
In most cases, there will be just a brief interruption in service while the port takes place. The process can take up to 4 hours to complete.
The porting process requires coordination between the new carrier and the old carrier. Depending on their workload and the systems they utilize, the port could take longer.
Yes. This process is slightly more complicated than the cell phone to cell phone port so it could take 30 days or more to complete that porting process.
It could take from 4 hours to 10 days depending on your carrier. In many cases we are able to complete the porting process in less than 4 hours.
No, there is no charge to port your number.
No. The system will provide the next available number in the area in which the subscriber lives.
Yes. The majority of our subscribers have been able to port their numbers however there may be some special situations where the number may not be portable. We will advise you during the sign-up process if the number can’t be ported.
Text messages are limited to 160 alpha numeric characters.
Yes, we do offer some calling plans with a voice only option.
Yes, there is a 14 day risk free period (or 30 minutes of usage, whichever comes first) in which you may return your handset in like new and unused condition for a full refund of the handset cost. See our Return Policy in Terms and Conditions.
Standard shipping is $12.99. Expedited shipping is $29.99.
The phone will be sent using standard shipping in 24-48 hours from the time of your order. We will also send you an email that advises you of the tracking number so that you can track the status of the package. If you choose the standard shipping, you can expect your package to arrive in 5-7 business days. If you choose expedited shipping, you can expect your package to arrive in 2-3 business days.
No, a credit check is not required for Affinity4 Prepaid Wireless.
No, auto pay is not required but it is highly encouraged. Auto pay will prevent you from being without service in the case that you forget to pay your bill.
Yes, you may make an account payment using a credit card, debit card or ACH check draft.
Your monthly payment date is the same day of the month you made your first monthly payment. For example, if you made your first payment on September 20, then your monthly payment date is the 20th of every month. Your payment date could change if you deplete your account and re-perish prior to the end of your access period.
Yes, you will need to pay for your handset, monthly calling plan, activation, taxes, and shipping and handling up front.
The fee is $30 for each individual line. We often have promotions reducing the activation fee for each individual line.
No, our Prepaid wireless plans are month to month. There is no contract and no early termination fees.
Key in your zip code on the site and we will advise if there is coverage in your area.
No. Current FCC rules prevent a carrier from holding the number based on charges due. You can port your number by providing account number, zip code, and telephone number. You would be responsible for working with your current carrier on any balances due.
No. We have several options for activating your phone. We have a very user friendly interactive voice response (IVR) system that will allow you to complete the first steps of this process so you don’t have to speak with a live representative however a live representative will be available to assist during normal business hours. You also have the option of activating your phone online at www.affinity4.com in the My Account section. You will need your account number if you have not already set up your account online.
Yes, we offer an unlimited calling, messaging and data plan. Please call Affinity4 Wireless Service Customer Care toll free at 1- 800-800-7550 for information on our rates.